Shipping policy

Shipping Policy

1. Shipping Destinations

We ship to Germany, the European Union countries available at checkout, and selected international destinations, including the United States.

Whether delivery is available to your specific address will be shown during checkout.

2. Processing and Delivery Times

Orders are generally processed within 1–3 business days after successful payment.

Estimated delivery times after processing are:

Germany: 7–20 business days
European Union: 8–25 business days
Selected international destinations, including the United States: 10–35 business days

Business days are Monday to Friday, excluding public holidays. If a different delivery estimate is shown on a product page or at checkout, that estimate applies.

Orders containing multiple items may be shipped in separate packages for logistical reasons at no additional shipping cost to the customer. Tracking information is generally provided by email once available.

3. Shipping Costs

Unless a different amount is shown at checkout, our current shipping rates are:

Germany – Standard shipping: €5.99
Germany – Free standard shipping from €55.00 order value
Germany – Express shipping: €9.99, where available
European Union: €13.99
Selected international destinations, including the United States: €19.99 or the currency-converted equivalent shown at checkout

The shipping charge displayed at checkout before you place your order is the binding amount for your order.

4. Delivery Delays

In exceptional cases, delivery may be delayed by high shipping volumes, carrier delays, customs checks or other circumstances outside our control. If an ordered item is unavailable, we will inform you and, where applicable, refund payments already made for that unavailable item.

5. Customs and Import Charges

For deliveries outside the European Union, import taxes, customs duties or other charges may apply. Unless these charges are already included at checkout, they may be payable by the recipient according to the rules of the destination country.

6. Delivery Address

Please make sure that your shipping address is complete and correct. If a shipment cannot be delivered because the customer supplied an incorrect address, additional charges for reshipping may apply where the customer is responsible.

7. Damaged, Incorrect or Incomplete Delivery

Please contact us at info@asiprebeauty.com if your delivery is damaged, incorrect or incomplete. Include your order number where possible. Photos or videos of the item, packaging and shipping label can help us process the case more quickly. Your statutory warranty rights remain unaffected.